Non-Discrimination statement

EEO/Non-Discrimination Statements

Medicall Home Health Services, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Medicall Home Health Services does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Medicall Home Health Services

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Medicall Home Health Services, Anna Mugisha, Civil Rights Coordinator.

If you believe that Medicall Home Health Services has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Anna Mugisha, Civil Rights Coordinator, 320 Cheyenne Trl, Keller TX 76248. Phone: (817) 380-1735, Fax: (817) 439-6794, Email: You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Anna Mugisha, Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
Phone: 1-800-368-1019 or 800-537-7697 (TDD)

Complaint forms are available at

  • ATTENTION:  If you speak English, language assistance services, free of charge, are available to you. Call 817.993.0685.
  • ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 817.993.0685.
  • CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 817.993.0685.
  • 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 817.993.0685.
  • 주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  817.993.0685.
  • ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم817.993.0685
  • خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال 817.993.0685
  • PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 817.993.0685
  • ATTENTION :  Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.  Appelez 817.993.0685
  • ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 817.993.0685
  • توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. 817.993.0685  تماس بگیرید.
  • ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 817.993.0685
  • સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 817.993.0685
  • ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните817.993.0685
  • 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。817.993.0685
  • ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 817.993.0685

Above information for top 15 languages spoken in Texas is taken from Office of Civil Rights list of the top 15 languages spoken by individuals with LEP in each State, the District of Columbia, and each U.S. Territory.  U.S. Dep’t of Health & Human Servs., Office for Civil Rights, Estimates of at Least the Top 15 Language Spoken by Individuals with LEP for the 50 States, the District of Columbia, and the U.S. Territories, Aug. 2016, These estimates are accompanied by Frequently Asked Questions that provide information about the data sources and methodology OCR used to compile its list. See Section 1557 covered entities that are subject to the tagline requirements under 45 C.F.R. § 155.205(c)(2)(iii)(A) may also use the HHS Centers for Medicare & Medicaid Services’ Center for Consumer Information and Insurance Oversight’s Top 15 Non-English Languages by State at, which accompanies explanatory guidance. See Guidance and Population Data for Exchanges, Qualified Health Plan Issuers, and Web-Brokers to Ensure Meaningful Access by Limited-English Proficient Speakers Under 45 CFR 155.205(c) and 156.250 (Mar. 30, 2016),